Refund policy

At NATURA PRIME, we are committed to your health, safety, and satisfaction. Because our products are dietary supplements, we follow specific guidelines to help protect product quality, safety, and sanitary standards.

Returns for Health & Safety Reasons

For safety and sanitary reasons, NATURA PRIME® cannot accept returns for opened, used, or tampered products. Once the safety seal has been broken or the product has been used, it is no longer eligible for return or refund.

This policy helps ensure that every product we ship meets our quality and safety standards.

Defective or Damaged Products

We offer refunds or replacements for products that arrive defective or damaged. If your order arrives with a broken safety seal, damaged bottle, missing item, or any visible manufacturing or shipping defect, please contact us so we can review the issue and provide a resolution.

How to report a defect:

Requirements:

Please include your order number and clear photos of the damaged or defective product.

Resolution:

Once the issue is reviewed and verified, we may issue a refund to your original payment method or send a replacement at no additional cost.

Shipping Costs for Approved Returns or Replacements

If a return or replacement is approved due to a verified defect or damage, NATURA PRIME® will cover the applicable shipping costs. We do not charge restocking fees for defective or damaged items.

Order Cancellations

Orders may only be canceled before they have been processed or shipped. Once an order is in transit, it will be handled according to our standard return policy.

For questions about your order, a damaged product, or our return policy, please contact our support team:

Email: info@naturaprime.co